DBS Facilities Reporting Tool

DBS Facilities Reporting Tool 1000 562 Design Business Chamber Singapore

Want to report a fault in office facilities? DBS employees can do so in three easy steps after the revamp of its employee workspace facilities reporting tool. Optimised for use on mobile phones, the log-in process has been streamlined. Staff data is pre-populated, making the process easier and faster. Adoption of this tool has since increased by over 100%.

Lim King Hwee, Workplace Lead, Corporate Real Estate Strategy and Administration, DBS Bank

How has SG Mark helped you in your area of work? How do you think your design has impacted users?

We are pleased to be a recipient of the 2021 SG Mark Award for Experience Design.

At DBS, employees are at the heart of what we do, and we are committed to designing user-centric experiences for our employees the same way we do for our customers.

The new design and journey that we have curated for our workspace DBS Facilities Reporting Tool (FRT) enables colleagues to now tell us how to improve their workspace in just three simple steps, and gives the team data on how to respond to faults better.

“It is indeed a great experience – both for DBS employees and for the FRT team too!”

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