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DBCS Gala Dinner 2024

DBCS Gala Dinner 2024 2480 2480 Design Business Chamber Singapore

Celebrate with us at DBCS’s Gala Dinner 2024 on 22nd August from 6.30pm – 9.30pm!

Join us for an insightful fireside chat with our honorary patron, Senior Minister of State, Sim Ann and award-winning industrial designer, Naoto Fukasawa.

Don’t miss this opportunity to ignite possibilities with over 400 industry leaders, award winners and entrepreneurs whose organisations recognise the value of investing in excellent design principles and processes.

Secure your tickets now and be part of this memorable night!

Registration link: https://tinyurl.com/n95rb8f2

DBCS SG Mark Awards Ceremony 2024

DBCS SG Mark Awards Ceremony 2024 2560 2560 Design Business Chamber Singapore

Join us at Singapore Good Design (SG Mark) Award Ceremony 2024 happening on 22 August from 2.00pm – 4.30pm!

Welcome Naoto Fukasawa as our Guest of Honor, renowned for his profound influence on industrial design. His iconic works reflect his commitment to simplicity and usability in design.

Rounding off Awards Ceremony with complimentary happy hour and networking session. Grab the chance to chat with Naoto Fukasawa, where you will gain invaluable insights into his iconic work and design philosophy.

Celebrate and honor our Singapore Good Design (SG Mark) winners for their great achievements in setting the benchmark for exceptional design quality that impacts businesses and communities in Singapore and beyond.

Secure your tickets now and be part of our celebration!

Registration link: https://tinyurl.com/n95rb8f2

Power Tracks Solutions: Enhancing Convenience & Design

Power Tracks Solutions: Enhancing Convenience & Design 1333 1500 Design Business Chamber Singapore

From CEO to Chief Photographer – How do you manage to maintain balance and focus across your various roles and businesses?

Managing various roles and businesses requires a keen sense of prioritisation and time management. I ensure that I allocate dedicated time and attention to each aspect of my work, setting clear goals and deadlines to stay focused and organised. Leading various organisations in the power track segment has been a rewarding challenge.

With 24 years of experience since the inception of the power track concept, I am confident that I am the most experienced person still serving in this industry. This specialised market has allowed me to hone my ability to navigate the intricate demands of each role. Photography, on the other hand, serves as a creative outlet that complements my technical expertise, requiring a different set of skills that I find equally fulfilling.

How did you ensure that both aesthetics and usability were prioritised throughout the product design process of Line8 Power Rail System?

Designing products for a diverse user base, from children to the elderly with varying levels of technical knowledge, is a complex yet rewarding process. With the internet enabling homeowners to easily research and find top-notch examples of design and function for home renovation and equipment, the bar of expectation has been raised.

Homeowners now expect the best and most beautiful products for their homes. They prioritise both aesthetics and usability in the Line8 Power Rail System to ensure simplicity, safety, and efficiency for every user. From polished aluminium accents that double as active grounded electrical shields to the child-safe push-pull switch on our premium adaptors, every detail is meticulously crafted to meet the highest standards of design and function.

Do you have any examples of how you’ve incorporated user feedback and insights into refining your products and services?

User feedback is invaluable in refining the concept and design of Line8. For instance, our common rail locking mechanism was developed in response to concerns from corporate customers about unauthorised removal of adapters. This mechanism provides an elegant and simple solution for facility managers to control adapter removal, thereby enhancing security and user experience.

What are some of the problems or challenges that led to an innovative solution at Line8?

One of the greatest challenges of designing a power track system is ensuring it lasts almost indefinitely without any maintenance. This is a very difficult task, but it’s a challenge we’ve embraced with Line8.

Unlike typical home appliances or other power tracks that require replacement and maintenance every few years, Line8 is designed to work like a wall outlet, with the expectation of many years of maintenance-free operation.

To meet this requirement, we designed Line8 differently, ensuring it is not built like a normal electrical appliance where replacement is expected every few years. We build every component with the best materials and engineer it to last a lifetime, setting us apart from other power track manufacturers and suppliers. To support our claim and product design, we even offer a lifetime warranty.

What exciting projects does Line8 have in store for the near future?

We are excited to integrate IoT technology into our power tracks and adaptors to provide additional functionality and convenience. Given the stability of IoT technology today, we believe this integration will usher in a new era of smart and dependable power outlets, enhancing the user experience in both residential and commercial spaces.

How do you unwind on weekends? Any personal hobbies?

I enjoy playing the guitar and drums. The versatility and simple design of the guitar fascinate me, and collecting electric guitars has become a passion. Playing the drums allows me to unwind and express myself in a different way.

If you could travel anywhere in the world right now, where would you go and why?

Japan is a destination that has always intrigued me. Despite my extensive travels, I have yet to experience Japan’s rich culture and traditions firsthand. I look forward to immersing myself in the Japanese way of life and exploring its vibrant cities and serene landscapes.

What’s something on your bucket list that you’re determined to accomplish someday?

One of my long-term goals is to engage with and learn from the top business leaders of the world. I aspire to share ideas, gain insights, and contribute to the global business community, thereby fostering innovation and collaboration.

Kenneth Ong, CEO, Founder and Inventor of Line8


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Related Post

Power Tracks Solutions: Enhancing Convenience & Design

Power Tracks Solutions: Enhancing Convenience & Design

Blog Member's Spotlight
Explore Kenneth Ong's innovative approach to designing power track systems that enhance functionality and aesthetics, providing convenient solutions for homeowners.
Why UX and CX Will Make or Break Businesses in 2024

Why UX and CX Will Make or Break Businesses in 2024

Blog Editorial Highlights News
In 2024, it'll be more critical for organisations to prioritise UX and CX to attract and retain users in the ever increasing digital and on-demand world.
Home Innovation: Power at Your Fingertips

Home Innovation: Power at Your Fingertips

Blog Member's Spotlight
Find out about Brian Tay a passionate creator who is empowering homeowners with visualizing what the perfect appliance or furniture looks like within their home.
Beyond Trends: Raffles Design’s Green Revolution with Metro and SF Fiber Unveils Sustainable Fashion Style!

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Power Tracks Solutions: Enhancing Convenience & Design

Power Tracks Solutions: Enhancing Convenience & Design

Blog Member's Spotlight
Explore Kenneth Ong's innovative approach to designing power track systems that enhance functionality and aesthetics, providing convenient solutions for homeowners.
Why UX and CX Will Make or Break Businesses in 2024

Why UX and CX Will Make or Break Businesses in 2024

Blog Editorial Highlights News
In 2024, it'll be more critical for organisations to prioritise UX and CX to attract and retain users in the ever increasing digital and on-demand world.
Home Innovation: Power at Your Fingertips

Home Innovation: Power at Your Fingertips

Blog Member's Spotlight
Find out about Brian Tay a passionate creator who is empowering homeowners with visualizing what the perfect appliance or furniture looks like within their home.
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Conversations for Change: Portfolio Critique

Conversations for Change: Portfolio Critique 2560 2560 Design Business Chamber Singapore

About this event

Following the success of our first event – Transitioning Together, this second event – Portfolio Critique aims to support recent designer graduates by providing a platform where you can gain insights directly from industry experts, ensuring a smooth transition into the industry.

Each participant will have the opportunity to showcase their best works for a personalised 1-on-1 portfolio critique from seasoned design practitioners. This valuable feedback will help you refine your portfolio to stay relevant with industry demands, enhancing your portfolio visibility to potential employers.

Additionally, you will have access to over 15 design company executives to explore potential career opportunities, receive advice when navigating the competitive landscape and more!

Event Details

Date and Time: Saturday, 6 July 2024, 13:30 – 15:30

Location: National Design Centre, Level 2 Auditorium, 111 Middle Road, Singapore, 188969.

Click here for more information, stay tuned for more!

Why UX and CX Will Make or Break Businesses in 2024

Why UX and CX Will Make or Break Businesses in 2024 2560 1920 Design Business Chamber Singapore

Organisations today understand the fact that user experience (UX) and customer experience (CX) can make or break their services; for consumer facing businesses, the bar gets higher every year. For example, a welcome drink during a hotel check-in used to delight customers, but today it has become a standard onboarding offer in many hotels.

In 2024, it’ll be more critical for organisations to prioritise UX and CX to attract and retain users in the ever increasing digital and on-demand world. As business leaders, how do we build a more customer centric culture with our teams and help our key stakeholders recognise the business impact of what consistent great customer experience in an increasingly digital world?

The Growing Importance of UX and CX in 2024

Customers Expect More Seamless Experiences

Customers will expect personalised, seamless experiences across all touchpoints. If your business can’t deliver a frictionless experience, users will go elsewhere that offers more convenience. We may observe this trend through the rising popularity of digital banks and super apps.

AI & ML Will Enhance Experiences

Technological progress in Artificial Intelligence (AI) and Machine Learning (ML) will allow organisations to analyse customer journey mapping, gain insights into pain points, and make real-time improvements. We may observe this trend through an increasing number of self-service kiosks and digital assistants as part of the customer support and onboarding process. If the right data is in place, a degree of personalised experience is made possible.

Emerging Technologies Add New Possibilities

Emerging tech like AR/VR will transform user experience and customer experience with devices like Apple Vision Pro opening up new possibilities. As customers move from search based queries via Google to question based queries via ChatGPT, getting voice interactions right will play an increasingly critical role.

Customer Experience is a Differentiator

In 2024, customer experience will overtake price and product as the key brand differentiator. Organisations which make experience a priority, gather customer insights, personalise user interactions and leverage new technologies will build loyalty and see greater success. The first few organisations that get their emerging technology experience right in their respective categories, will win the hearts of new customers and unlock cost savings via automation in the process. Investing in UX and CX capabilities today will pay off dividends.

How UX and CX Impact Key Business Metrics

Great UX and CX has direct impact on business impact with increasing customer acquisition costs and higher consumer expectations.

Increased Customer Retention

According to various studies, the probability of selling to an existing customer is 60–70%, while the probability of selling to a new customer is only 5–20%. Loyal customers also tend to spend more. Hence, improving UX and CX is key to higher retention and customer lifetime value.

Customer Acquisition via Word-of-Mouth

With a great experience, customers will see your brand in a positive light. This boosts brand perception and recognition, which leads to increased word-of-mouth marketing and referrals. According to the book ‘How Brands Grow: What Marketers Don’t Know’, investing in brand building, lowers overall customer acquisition costs in marketing campaigns. Referrals are also one of the most effective ways to gain new customers since people trust recommendations from friends and family.

Higher Revenue and Profits

When you deliver an engaging UX and CX, you’ll drive higher sales and profits. Happy users buy more and are willing to pay premium prices. They also cost less to serve since they require less customer support. Studies show that improving CX at a company with $1 billion in revenue can increase profits by $775 million over three years (Qualtrics, 2018).

Focusing on user experience and customer experience may require extra effort, but the payoff can be huge. By optimising your UX and CX, you’ll boost key metrics like retention, brand perception, revenue, and profits. In today’s competitive landscape, superior UX and CX can serve as a sustainable competitive advantage.

UX and CX Best Practices for Business Leaders

When speaking to fellow business leaders, they mention their teams recognise the importance of great UX and CX but often find it difficult to start building a more customer centric culture. We encourage all leaders to focus in the following areas.

Encourage collaboration

Successful UX and CX require collaboration across teams. Leaders have to encourage employees from product, design, marketing, and customer service to work together. Their combined insights into user needs and pain points will result in impactful solutions. Leaders should adopt a transparent approach and provide opportunities for cross-functional brainstorming and feedback.

Continuous improvement

UX and CX are ongoing processes, not one-time fixes. Leaders should monitor key metrics like customer satisfaction, retention, and conversions to see what’s working and not working. They should regularly gather user feedback through surveys and interviews to look for avenues to optimise the user journey and overall experience based on the data and input. Incremental improvements over time can have a huge impact.

Observe and listen

The best way to understand your users’ needs is by observing them in action and listening to them. It is important for the team to understand how people interact with your product or service and for them to take note of any negative point. It was one of the biggest take-aways from the business leaders and managers of CBRE Group who attended our customised training workshop, one of who summarised it simply as “Don’t assume. Do research. Brainstorm and discuss the ideas”.  Leaders should relay the importance of customer feedback to their teams in order for them to identify areas of improvements. Look for common themes and insights that can drive meaningful change.

Data-driven decisions

Teams should leverage data to gain useful customer insights that inform important business decisions. Analytics tools can show you how users move through your product or service, where they drop off, what they find most valuable, and more. Quantitative data with qualitative feedback should be paired for a complete picture of the customer experience. Use key metrics to identify the key areas of improvement. As a participant from Maxis who attended our UX Training for Teams workshop said post-course, it is important to “Understand consumers and how we can play with their psychology to drive a particular action”.

With a focus on collaboration, continuous improvement, observation, and data-driven decisions, business leaders can gain a competitive advantage through standout UX and CX. But the work is never done—keep listening, keep collaborating, keep optimising, and keep exceeding user expectations.

Hiring the right talent or train/coach them

To build a user-focused culture in any organisation, hiring the right people is key. If there is willingness internally to change, then investing in training and coaching can reap better results than expensive talent acquisition strategies.

If hiring, look for candidates with a product mindset, strong communication skills, and a passion for innovation. These soft skills, combined with technical expertise, will help your team develop a deep understanding of customers and find creative solutions to their problems.

If training or coaching, look for team members who are data centric and empathetic with a high attention to detail. Change agents have one thing in common, a strong desire to continuously improve.

Conclusion: Putting the customer at the centre

Ultimately, building a customer-centric culture comes down to putting the customer at the centre of every business decision. Use data and insights to gain a deeper understanding of your customers’ behaviours, motivations, and pain points. Then, involving the Voice of Customer to be represented in your business strategies, customer journeys and innovation initiatives. Continuous investment in delighting your customers helps build brands sustainably. It’s really that simple.

To find out more about enhancing your UX and CX capabilities within your team members, kindly reach out to the CuriousCore Team!
https://curiouscore.com/training-for-teams/


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Related Post

Power Tracks Solutions: Enhancing Convenience & Design

Power Tracks Solutions: Enhancing Convenience & Design

Blog Member's Spotlight
Explore Kenneth Ong's innovative approach to designing power track systems that enhance functionality and aesthetics, providing convenient solutions for homeowners.
Why UX and CX Will Make or Break Businesses in 2024

Why UX and CX Will Make or Break Businesses in 2024

Blog Editorial Highlights News
In 2024, it'll be more critical for organisations to prioritise UX and CX to attract and retain users in the ever increasing digital and on-demand world.
Home Innovation: Power at Your Fingertips

Home Innovation: Power at Your Fingertips

Blog Member's Spotlight
Find out about Brian Tay a passionate creator who is empowering homeowners with visualizing what the perfect appliance or furniture looks like within their home.
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Power Tracks Solutions: Enhancing Convenience & Design

Power Tracks Solutions: Enhancing Convenience & Design

Blog Member's Spotlight
Explore Kenneth Ong's innovative approach to designing power track systems that enhance functionality and aesthetics, providing convenient solutions for homeowners.
Why UX and CX Will Make or Break Businesses in 2024

Why UX and CX Will Make or Break Businesses in 2024

Blog Editorial Highlights News
In 2024, it'll be more critical for organisations to prioritise UX and CX to attract and retain users in the ever increasing digital and on-demand world.
Home Innovation: Power at Your Fingertips

Home Innovation: Power at Your Fingertips

Blog Member's Spotlight
Find out about Brian Tay a passionate creator who is empowering homeowners with visualizing what the perfect appliance or furniture looks like within their home.
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Shape The World Summit 2024

Shape The World Summit 2024 1240 1240 Design Business Chamber Singapore

About this event

Are you ready to be part of a movement that transforms the world? We are thrilled to invite you to the Shape the World Summit 2024: Creative Change Movements, an exclusive event designed for people who are committed to making a meaningful impact.

Event Details

Date and Time: Friday, 21 June 2024, 0900 – 1800 hours

Location: Cloud9 Piazza @ Changi Jewel

Speaker Lineup

Summit Tracks

  • Track 1: Cause – Vocation and cause for movements. Impact stories and strategies.
  • Track 2: Creative Vision – How a cause shapes creative vision. Impact stories and strategies.
  • Track 3: Circle of Trust – Realise how a core team can hold the trust of the movements. Impact stories and strategies.
  • Track 4: Competent Pivot – Pivoting as a result of clear cause, creative vision, and culture of trust. Impact stories and strategies.

Gala Dinner: 1900 – 2130 hours

  • Book Launch: Celebrate the launch of “Creative Change” by Lawrence Chong.
  • Global Performances: Enjoy mesmerizing performances by Consulites from around the world.

Don’t miss this opportunity to connect, learn, and be inspired by thought leaders and change-makers.

Secure your spot today and be a catalyst for change here!

SUTD Design Innovation Forum – Design Alliance Summit

SUTD Design Innovation Forum – Design Alliance Summit 2250 2250 Design Business Chamber Singapore

Overview

The Design Alliance Summit is a gathering of the world’s top-notch design universities. This event aims to foster collaboration innovation and knowledge sharing among the brightest minds in the design education community. The centerpiece of the summit will be a round table discussion with the guests on the Future of Design Education.

Purpose

Knowledge Sharing: The summit creates a platform for the exchange of ideas experiences and best practices among the world’s leading design institutions. This knowledge-sharing will benefit not only the participating universities but also participating government official who may tap on the discussion to explore the role of design in education reform offering ideas and solutions for improving educational practices and outcomes. The Summit will also provide insights into the current state and future direction of the design industry, helping practitioners stay informed and competitive.

Collaboration Opportunities: The summit fosters collaborations among universities potentially leading to joint research projects student exchanges and international partnerships. Collaborative discussions at the summit can lead to insights and strategies for addressing global challenges through design.

Forum Highlights

The Future of Design Education: Collaborative Approaches and Global Impact

  1. The Value of Design to Society
  2. Changes to Design Education
  3. The Future of Design – Impact of AI
  4. Collaboration Between IHLs and Industry on Design

Please note that this is a free programme.

To secure your seat at this enriching event, kindly RSVP through the link.

Click HERE for more information on the Round Table Discussion Member’s profile.

Home Innovation: Power at Your Fingertips

Home Innovation: Power at Your Fingertips 864 864 Design Business Chamber Singapore

Tell us more about yourself and what inspired you to start ShopXR?

I am a passionate creator who thrives on staying at the forefront of technological trends and am driven by a desire to bring innovative solutions to real-world challenges.

The spark for ShopXR ignited during my partner’s family DIY home renovation project, where there was an overwhelming process of self-research, planning, and sleepless nights envisioning interior layouts before deciding on purchases. It also led me to engage in conversations with other friends who were undergoing home renovations, and it dawned upon me how common of a struggle it is for many homeowners.

With that, ShopXR emerged as the solution, empowering homeowners and alleviating those head-scratching moments when visualising and deciding on the perfect appliance or furniture for their home. We transform those researching and purchasing journeys into a more seamless and immersive experience for all.

As the founder of ShopXR, what are some key challenges you faced and how did you overcome them?

As pioneers in cutting-edge technology, ShopXR encountered the pivotal challenge of achieving a strong product-market fit. To overcome this, we delved into extensive market research early on, engaging in continuous conversations with potential clients to gain a deeper understanding of their needs.

This iterative process allowed us to refine what we can offer and establish a more robust connection between our augmented reality solutions and the evolving demands of homeowners renovating their houses.

Is there anything you want to share about Augmented Reality that people might not be aware of?

Augmented Reality goes beyond mere visual enhancements; it is a transformative tool that bridges the gap between imagination and reality. Beyond the wow-factor of virtual objects in physical spaces, augmented reality has the power to enhance productivity, streamline processes, and redefine user experiences across various industries.

As technology continues to evolve, what is the importance of Augmented Reality especially in the world of business and design?

Augmented reality heralds a new era in communication, breaking free from the constraints of two-dimensional spaces. It provides depth, multiple perspectives, and immersive experiences, enabling audiences to truly engage with designs and products. This not only eradicates communication barriers in businesses but also unlocks unexplored creative possibilities, ushering in a design revolution.

What are some exciting developments we can expect from ShopXR in 2024?

In 2024, ShopXR is poised to introduce groundbreaking technologies, setting new benchmarks in the market. Our focus is on empowering homeowners with even more advanced and intuitive product visualisation tools, ensuring that ShopXR remains at the forefront of technological innovation.

What motivates you to work hard?

Internally, I find discomfort in stagnation and lack of productivity. A long pause feels painfully uncomfortable, compelling me to always push forward. This internal drive helps to fuel my commitment to working hard and pushing boundaries to achieve continuous growth and innovation.

What do you think is your superpower?

My superpower lies in my ability to break down complex concepts into manageable components and analyse them logically. This skill has not only enabled me to continuously seek and acquire new skills but also to better conceptualise innovative ideas and navigate towards achieving and reaching my goals in life.

What are you grateful for?

I am profoundly grateful for the unwavering support of my family, friends, clients, partners, and team who have stood by me. Their encouragement and belief in the vision of ShopXR have been invaluable, propelling us forward on this exciting journey of innovation and growth.

Brian Tay, Founder of ShopXR


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Related Post

Power Tracks Solutions: Enhancing Convenience & Design

Power Tracks Solutions: Enhancing Convenience & Design

Blog Member's Spotlight
Explore Kenneth Ong's innovative approach to designing power track systems that enhance functionality and aesthetics, providing convenient solutions for homeowners.
Why UX and CX Will Make or Break Businesses in 2024

Why UX and CX Will Make or Break Businesses in 2024

Blog Editorial Highlights News
In 2024, it'll be more critical for organisations to prioritise UX and CX to attract and retain users in the ever increasing digital and on-demand world.
Home Innovation: Power at Your Fingertips

Home Innovation: Power at Your Fingertips

Blog Member's Spotlight
Find out about Brian Tay a passionate creator who is empowering homeowners with visualizing what the perfect appliance or furniture looks like within their home.
Beyond Trends: Raffles Design’s Green Revolution with Metro and SF Fiber Unveils Sustainable Fashion Style!

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Raffles Design collaborated with METRO (Singapore) and SF Fiber to create a stylish, versatile, and sustainable wardrobe for fashionable and busy professional ladies.
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Power Tracks Solutions: Enhancing Convenience & Design

Power Tracks Solutions: Enhancing Convenience & Design

Blog Member's Spotlight
Explore Kenneth Ong's innovative approach to designing power track systems that enhance functionality and aesthetics, providing convenient solutions for homeowners.
Why UX and CX Will Make or Break Businesses in 2024

Why UX and CX Will Make or Break Businesses in 2024

Blog Editorial Highlights News
In 2024, it'll be more critical for organisations to prioritise UX and CX to attract and retain users in the ever increasing digital and on-demand world.
Home Innovation: Power at Your Fingertips

Home Innovation: Power at Your Fingertips

Blog Member's Spotlight
Find out about Brian Tay a passionate creator who is empowering homeowners with visualizing what the perfect appliance or furniture looks like within their home.
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Circle Connects 2: Wellness in Design

Circle Connects 2: Wellness in Design 1080 1080 Design Business Chamber Singapore

Date: 16th May 2024
Time: 5.30pm – 6.30pm
Venue: Paperwork Singapore, National Design Centre

111 Middle Rd, #03-01 Singapore 188969

DBCS is hosting an enlightening event where we explore the vital intersection of wellness and design. In today’s fast-paced world, the spaces we inhabit profoundly impact our physical, mental, and emotional well-being. Whether it’s our homes, workplaces, or public spaces, incorporating elements of wellness into design can significantly enhance our quality of life.

We’ll delve into the importance of integrating wellness principles into architectural and interior design. From biophilic design to ergonomic considerations, lighting, and spatial layouts, our panel of experts will discuss innovative approaches to creating environments that promote health and happiness.

Mark your calendars and register now for an evening of self-discovery and growth with us!
https://www.eventbrite.sg/e/importance-of-wellness-in-design-tickets-880079701077

Enjoy 50% off admission fee once you sign up as a DBCS Member!

If you have any questions, please contact us at info@dbcsingapore.org / +65 8829 2990.


Conversations for Change: Transitioning Together

Conversations for Change: Transitioning Together 1080 1080 Design Business Chamber Singapore

Date: 21st March 2024
Time: 6.30pm – 8.30pm
Venue: 111, Middle Road, National Design Centre

Level 2 Auditorium

Join our empowering gathering for creatives navigating career transitions. Gain insights from career advisory sessions, panel discussions and success stories.

Mark your calendars and register now for an evening of self-discovery and growth with us!
https://www.eventbrite.sg/e/829734988687

Members price available, join DBCS Membership for free!

If you have any questions, please contact us at info@dbcsingapore.org / +65 8829 2990.